From start to finish, we want to make travel stressfree. What we don't want is you to wonder where your money is going. In our quotes, we break down experiences, hotels and guides on a line item basis. After booking with us, if you decide to cancel your trip for any reason, the deposit can be applied to a future From Scratch journey. And because travel is unpredictable, when things hit the fan, you'll be happy to have us reachable 24 hours a day or have access to a local contact in your destination. Lastly, when you return, if a hotel or airline hasn't made good on their promises, will be there as your advocate.